Testimonials

Thank you so much, Sheila. I never thought we'd have this little rug, or that someone could make it so easy to get it to us. You are a gem!

Erin M.
New Westminster, BC

M. Cumming
Prince Rupert, BC.

I'm completely happy with the service I received from My Little Secret in Winnipeg. I would recommend this service to friends and family, and I would definitely use the service again when the need arises.

(Since this is an owner-operated business, I will use the owner's name — Sheila Farago— in the remainder of this testimonial, since this is the person I dealt with directly. And to clarify: I am in no way connected to Sheila Farago or My Little Secrets and had never heard of either until recently, as described below.)

Some background: I wanted to buy a particular chair from Ikea. Since there is no Ikea store in my province, I tried to buy it from Ikea online, but was told there was no delivery option to my location. I then confirmed that most Ikea stores in Canada were out-of-stock for this particular chair, but the store in Winnipeg did have it. I then searched online for "personal shopper Winnipeg" and found Sheila's website.

I sent Sheila an email asking if she could help with my situation. She responded promptly to say that she could. We then made arrangements for her to pick up the chair on my behalf using a curbside-type service from the Winnipeg Ikea. On my behalf, Sheila then carefully and securely re-packed the Ikea packages (which were not suitable for shipping cross-country), brought them to Canada Post, and shipped them to me. They arrived faster than I was expecting, in perfect condition.

In particular, I would say the following about these aspects of Sheila's service:

Response Time — Excellent. Sheila responded on the same afternoon that I first emailed her, and then continued to respond promptly throughout the time I dealt with her.

Communication — Very easy to communicate with. Sheila was friendly, informative, and concise. And she often initiated contact; I didn't need to chase her for information.

Flexibility — I was working within a particular time constraint. And though I suspect that Sheila had to rearrange her schedule to accommodate my request, she 'made it work' without complaint.

Service Quality — I was pleasantly surprised at the way in which Sheila had packaged up the Ikea items for shipping, and it was obvious that she took a lot of care in doing so.

Value — Sheila charges a reasonable and fair hourly rate, and to me, her (very useful) service is excellent value.

Robert Manuel
Mount Pearl, NL
November, 2021

Hi Sheila:

Just letting you know that the radio arrived yesterday. Your packing was terrific as it arrived undamaged and in perfect condition. Thanks too for assessing the radio to make sure it was a good candidate for purchase. You were very professional from your correspondence to packing and communicating the stages of getting this to me.

Many thanks,

Scot M.
Ottawa, ON

I found My Little Secret online while looking for help in getting
2 doors for our tv stand from the Winnipeg IKEA. The doors were discontinued in our the BC stores and found Winnipeg Ikea only carried them in all of Canada.

After emailing My Little Secret, Shelia got back to me almost immediately.
I could now order the doors and gave Sheila’s name for pick up. The next day at the scheduled pick up time Sheila got my order (emailed me) and then picked up packing materials from Uhaul for safe delivery. I requested UPS standard for sending the doors to our address in Sooke, BC. Sheila emailed me the receipt (tracking info) from UPS and a pic of our Parcel before it was sent off nicely packaged.

I could not be happier with the prompt, professional and friendly service by Sheila.

Thank you
Holly and Robert
SOOKE,BC ( Vancouver Island)
October, 2021

I needed a specific pair of boots from Cabela’s, they were sold out online and there was only one pair in my size left in Canada or the US which happened to be in their Winnipeg store. 

Problem#1, is that Cabela’s stores will not take payment over the phone or ship items so I was out of luck.

I emailed Sheila Friday evening at My Little Secret as a last resort to see if she could help me out.

She responded right away and told me that she could pick the up on Monday.

Problem #2 is that Cabelas will only hold an item for 24hrs, contacted Sheila again and no problem she would pick them up on Saturday if I called and asked Cabela’s to hold the boots.

Problem #3, when I called Friday night Cabela’s could not locate the boots in store. I let Sheila know and said I would try again in the morning.

Called Cabela’s again in the am and asked if they found the boots, they showed in stock on the store website, customer service said”no they must have been sold”

Emailed Sheila and said thank you very much for the help but Cabela’s no longer had the boots.

This is were she really showed that she is here to help if everything she had done already didn’t show it.

She offered to go to the store and see what she could do to locate the boots. After speaking to a few people in store she actually found the pair of boots!!!

She pack them up and ship them by  Purlator the next day.

I have had some great service from people but what Sheila did way go way above and beyond for someone she never met who contacted her by email as a last resort.

Sheila is a great person who is ready,willing and able to help. Not many people these days provide this level of service.

Thanks again,

R. Fenton

Lively, ON

August 2019

June 2019

M. Frewin

At the last minute Sheila helped me out with my Son’s birthday.  Unable to be in Winnipeg to celebrate with him I wanted to ensure he had a nice cake. Sheila recommended an amazing bakery, sent me the link to their website, picked up the cake that I ordered and delivered it to him.  He was surprised and delighted.  Thanks Sheila for your promote and professional service.  It felt great to surprise him. Simple easy and affordable.

Y. Thompson

Winnipeg, MB

"Thanks so much Sheila, I always feel better after a day of organizing with you"

--Jenny M.

Sheila and My Little Secret are a fantastic service, almost like a secret weapon. I was in Winnipeg for a few days on business and was asked by a family member in Toronto to run an errand for them and simply didn't have time to fit it in to my schedule. A quick Google search led me to My Little Secret. Sheila responded extremely promptly to my late request and was in constant communication throughout so that I understood how her fees and delivery process worked. It was efficient and fantastic value. Highly recommended. I've already passed on MLS's contact info to some locals I met during my trip.

Maryam Siddiqi
Editor/Writer

Sheila is very nice and super accommodating to work with. She goes above and beyond expectations. I called from Seattle to see if the local Ikea store had a certain part. She went down to check for me to see if it was available and really put in the time. It wasn't the easiest order, and she had to use her intuition to complete the job. I would definitely recommend her for any job, big or small.

Rodney Krafka, Seattle

Thanks so much for getting these uniforms ready for our family and friends. Your service was very friendly and professional. Your attention to my request was spot on and I could not have put this together without you. This was not an easy project, and I was very happy with the results. You helped create a unique element to a fun family tradition in our home that the whole family can get behind. Thanks again for your services. I would highly recommend My Little Secret to anyone.
Dan - Winnipeg, MB

Then the other shoe fell, my sister in Alberta decided it would be a nice idea for a keepsake to have someone video tape the dedication for my parents. With 2 weeks to go where do I find someone to do this on a Sunday and fathers day? After a few phone calls and no luck and I was starting to get frustrated, I was turned on to “My Little Secret”.

After talking with Sheila and explaining my plans and situation she agreed to meet with me and go over in detail what I needed. When we sat down and I went over all the plans I had made, she made some wonderful suggestions for flowers and vases for the dedication table, she agreed to look over my speech and made corrections to it, we visited the site of the dedication and she led the way of how the day would unfold, where to video tape from ect, my level of stress was diminished drastically. As the day grew closer her duty’s expanded, we decided to have everyone over after the dedication to celebrate the day and celebrate my fathers 89^th Birthday. I called her to see if she could get me a birthday cake, a platter of fruit, cold cuts, veggies and deliver them to the house after the dedication was finished, she said” not a problem”.

The day came, about 60 relatives and family attended, the color guard led us in, the dedication ceremony was a hit, the videotaping was flawless, our platters and cakes arrived on time, it was the most perfect day for our family. It was entirely without a hiccup except for one thing,  it was pouring buckets and it didn’t let up all day, the ceremony was for 12:30 and out we went umbrellas in hand. Sheila had everything set up ready as she said she would, unfortunately for her, by the time it was all over she was soaked to the bone and not one complaint said about it.

I am no stranger to organizing events such as this, getting the nuts and bolts together, but Sheila has a knack of putting the finishing touches on everything, things I would have forgot about, or even worse thought of after the fact.

I have to thank Sheila and “My Little Secret” for taking her time on a Sunday and away from her family on Father’s Day, to make our day perfect.  She made me look good with all her efforts behind the scene, I will not hesitate to call her again when I am in need. If you need to get things done, she’s your go to gal.

Our company held its first ‘family’ Christmas celebration, and we had 18 children to buy gifts for.

We decided to hire My Little Secret for the job! Sheila’s gift choices were diverse, thoughtful and relevant to the children’s age, gender and interests. Wrapped and labeled gifts were delivered promptly and with a big smile.

What a joy it was, watching the children open their presents, and being just as surprised as they were! Well done Sheila!"

"One of the designers at our design firm had a request from the principal and one of his customers to order a Persisk Rug from a large warehouse style store. Unfortunately they did not read the online description that said the rug was only available in the Winnipeg OR that each rug was handmade so no two looked alike OR that it was only available from the Winnipeg store. The designer called the customer service department and found out that they do not ship from store to store, we cannot purchase the rug online, nor would they allow up to purchase it with a credit card and have a shipping company pick it up for delivery. The designer started calling people in Winnipeg to see if there was a way to have them purchase and prepare the rug for shipping. This is when Sheila from mylittlesecret.ca came to our rescue!

Sheila returned our initial phone call in about an hour, went to the store and sent me pictures of the available rugs so I knew which options I had to choose from. I let her know which one we needed and that’s when we found out they would not sell it to Sheila because there was no price tag attached. Sheila talked to the store personnel about the problem and I spoke with their customer service department. We were told Sheila would receive a phone call when the rug had been properly priced. As Sheila and I were constantly communicating with each other we were able to coordinate between my calling customer service and her talking to the store staff to have the pricing done in a timely manner so she was able to pick up the rug and return it to her home to prepare it for shipping to my customer.

Not only did Sheila make the horrible experience of dealing with this particular store easy, the rates for her time were very reasonable considering the problems that arose. She was excellent at keeping the lines of communications open by either calling or texting me with information updates, having ‘common sense’ AND knowing how to use it!!!

It was a pleasure working with Sheila and I would highly recommend her to anyone!"